Client Relations - Kuala Lumpur, Malaysia - Recruit Express

Recruit Express
Recruit Express
Verified Company
Kuala Lumpur, Malaysia

2 weeks ago

Siti Tan

Posted by:

Siti Tan

beBee Recruiter
Description

KEY RESPONSIBILITY:


  • Maintain & communicate waiting and endofrepair date according to information coming from Regional Spare Parts Operations, Workshops (internal and external), Manufactures, etc.
  • Follow spare parts issues with local team & regional spare parts operations including missing information.
  • Escalate difficult claim cases, complaint cases to Customer Service Manager thereafter to Local/Central Brands (invoiced repairs under warranty, multiple warranty, product exchange )
  • Manage counterfeit & stolen cases
  • Daily check on the Boutique transfers (in and out)
  • Registration of incoming wholesale repairs; transferin and check of the Boutique repairs
  • Perform/check service orders for Platform(s) and Manufactures repairs and cost estimates
  • Perform final (aesthetical & commercial) control, invoicing and monitoring as per check list
  • To update oneself on a regular basis for product knowledge, updates & services information through contribution to OneWiki enrichement & the Maisons intranet
  • To perform regular & proper housekeeping practises to ensure the Customer Service Platform is kept clean and tidy at all times
  • Train and support internal boutiques on SAP Gemini
  • Train and support internal and external boutiques and wholesaler on Richemont intranet (Booster), OneWiki procedures

QUALIFICATIONS

  • Possess passion and tenacity in delivering high levels of customer service and professionalism,
  • Good people and communication skills with a customer centric mind set.
  • Detailed oriented, organized, flexible and resilient
  • Strong interpersonal and effective communication skills, good team player
  • Curious, Proactive and Self Starter
  • Fluent in English. Mandarin is an added advantage to manage Chinese speaking customers
  • Working experience in luxury watches environment is preferred
  • Proficient in usage of Microsoft Office Applications (Outlook, Words, Excel, Power Point)
  • Knowledge of SAP ERP is a plus

Job Type:
Contract

Contract length: 12 months


Salary:
RM4, RM5,000.00 per month


Benefits:


  • Opportunities for promotion

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Performance bonus

Education:


  • Bachelor's (preferred)

Experience:

Client Relations: 4 years (preferred)

  • SAP System: 3 years (preferred)
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