Assistant Manager - Bangsar South, Malaysia - AEON Credit Service (M) Berhad

AEON Credit Service (M) Berhad

Verified Company

Bangsar South, Malaysia

2 weeks ago

Posted by:

Siti Tan

beBee Recruiter

Directly report to the Section Head Contact Centre Department (CCD) on the overall operation of the Contact Centre.

Review operation performance & provide new action/planning on a monthly & yearly basis.
Ensure the operation complies with internal policy and guidelines as well as BNM requirements.
Ensure staffs meet individual KRA and contribute to the department's overall KRA.
Manage, review, and take corrective action as per PDCA (Plan, Do, Check, Action) cycle with respect to the performance and operation of the Section.
Develop and execute training modules for credit assessment and look into staff training and development.
Recruit, train & supervise subordinates in multitasking operations & flexible working hours/days.
Report on operation performance.
Identify operation constraints & possible action plans.
Career development for staff.
Feedback/Complaint management.

Requirement:

Possess at least Bachelor's Degree or equivalent professional qualification.
Minimum 5 years of direct experience in Contact Centre operation with at least 3 years experience in Management level exposure.
Leadership characteristics and excellent interpersonal skills.
Fluent communication skills in English and Malay.
Strong analytical skills and ability to work under pressure.
Manage to work in a team environment.