Order Fulfillment Executive - Perai, Malaysia - Executive Compass

Executive Compass

Verified Company

Perai, Malaysia

2 weeks ago

Posted by:

Siti Tan

beBee Recruiter

Description

Responsibilities:

Support Account Management Team to attain sales target by communicating on status of order and position of sales regularly.
Coordinates with Account Executive/Manager in understanding enquiries and meeting customer requirements.
Ensure all purchase orders are properly filled.
Ensure transactional information of Sales Order entries in system are completed in an accurate, complete and timely manner.
Monitor and control all customers' order status such as delivery date and quantity and any other requirement are met.
Monitor and control inventory level and to liaise with customers in depleting the inventory as per our company inventory objectives.
Maintain, update and disseminate the Special Invoicing Listing to relevant personnel.
Coordinate customers' request for Heart Treatment Certificate/Letter.
Monitor customer demand fluctuation/forecast and to provide updates on order status to ensure on time delivery.
Maintain and to update customer data for management information and future reference.
Ensure customer feedback and complaints are handled timely. Coordinate effectively with various internal departments to investigate customer complaints, develop solutions; prepare report and make recommendations to customer.
Liaise with Finance Department on the collection of debts, billing to ensure all cash are collected for all C.O.D terms.
Liaise with relevant personnel in all departments to ensure all issues are solved in an effective and timely manner.
To ensure all operation activities are in accordance with ISO procedure & company policy.
To strive for continuous improvement in area under taking with customer oriented mindset.
Any other tasks deemed necessary and assigned by superior.