Customer Service Officer, Jaya One - Malaysia - CIMB Group

CIMB Group
CIMB Group
Verified Company
Malaysia

3 weeks ago

Siti Tan

Posted by:

Siti Tan

beBee Recruiter
Description
Sales & Operational Function.

  • To be responsible for endtoend process for overthecounter transactions on account opening, cash and noncash transactions according to advice slips or other negotiable documents.
  • To be responsible on the accuracy and monitoring of the Branch's balancing activity on daily operations.
  • To discharge duties instructed by ACSM/BM to serve business interests of the Bank.
  • Additional role for CSD at SME Desk: _
  • For CSO at SME Desk, please refer to CSO SME Branch Task List for additional responsibilities.
  • To participate in promoting branch products and services through crossselling activities.
Customer Relationship

  • To proactively identify, manage and propose effective endtoend solutions to issues related to service delivery
  • To supervise and resolve customer complaints raised by CSR Teller on requests, inquiries, problems and complaints
Process & Compliance

  • To take accountability over Branch's compliance to the standard operating procedures and to ensure regulatory requirements are met towards achieving operational excellence
Operational Authority

  • To validate overthecounter transactions on account opening, cash and noncash transactions according to advice slips or other negotiable documents
  • To approve rates, cash and check deposits up to authorized amount
  • To act as Programme Champion for all sales, service and compliance module in view of training and educating branch staff
  • To supervise staff in ensuring service and compliance standards are met

Job Requirements:


  • Diploma/Degree or other equivalent qualification
  • At least 35 years in relevant banking experience
  • Computer literate
  • Attention to detail and strong math aptitude
  • Good interpersonal skillfriendly and polite
  • Good personal attributeshonest and able to work under pressure in a fastpaced environment.
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