Customer Service - Johor Bahru, Malaysia - NZ Frozen Industries Sdn Bhd
Description
Duties & Responsibilities:
- Handle a large volume of incoming customer service calls.
Produce sales leads from the inquiries received.
Quickly detect & analyse each customer's needs in order to assist them.
Grow long-term relationships with customer based on trust.
Offer accurate & appropriate advice each customer based on their needs.
Consistently meet your team, and personal, targets for calls and quotas.
Confidently and calmly handle complaints by empathising, providing solutions, and eventually following up to ensure customer satisfaction.
Maintain accurate and neat records of calls answered.
Handle each customer call in accordance to communication policies, guidelines and procedures.
Put in the extra effort to engage customers, even in a complaint situation.
Platform / source that will be used by customer service executive:
*Pop-Up-Contact 7 Form Platform
*Website page Form-Ninja Form Platform
Source (Whatsapps)
*Personal Whatsapp.
Salary:
RM2, RM3,000.00 per month
Benefits:
- Parental leave
Schedule:
- Day shift
Education:
- Diploma/Advanced Diploma (preferred)
Experience:
Customer Care Specialist: 2 years (preferred)
Language:
- Mandarin (preferred)
- Bahasa (preferred)
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