Customer Support Executive - Kota Damansara, Malaysia - Agensi Pekerjaan VR Excellent (M) Sdn Bhd

Agensi Pekerjaan VR Excellent (M) Sdn Bhd
Agensi Pekerjaan VR Excellent (M) Sdn Bhd
Verified Company
Kota Damansara, Malaysia

2 weeks ago

Siti Tan

Posted by:

Siti Tan

beBee Recruiter
Description
1.

Handling all inbound calls pertaining to customer general inquiries, complaints, comments, feedback and other raising issue related to the company's products.


  • Create & handling all tickets pertaining to customer cases & follows up closely until case resolved.
  • Working closely with Sales & Level 2 support team members for client contracts expiration & further technical assistance.
  • To exceed customers expectation in term of customer services & accurate information. Work in a team to achieve the required KPI elements and SLA.
  • License issue and provision to customer.
  • Periodic Maintenance Announcement.

Requirements:


  • Applicant must be willing to work on rotational shifts & 34 working days in a week.
  • Each shift consists of 12 hours working hours and inclusive of 2hours break (9am9pm).
  • Applicant must be willing to work on rotation shift hence having own transport will be added advantage.
  • Good communication & writing skills in English, Bahasa & (others) is an advantage.
  • Must be energetic, positive minded and good team player.
  • 12 years helpdesk experience is advantagous.

Pay:
RM3, RM5,000.00 per month


Schedule:

  • Rotational shift

Supplemental pay types:

  • Performance bonus

Language:


  • Japanese (required)

License/Certification:

  • JLPT (required)
More jobs from Agensi Pekerjaan VR Excellent (M) Sdn Bhd
See all jobs of Agensi Pekerjaan VR Excellent (M) Sdn Bhd