Ticketing Officer - Kuala Lumpur, Malaysia - Mayflower Group

Mayflower Group

Verified Company

Kuala Lumpur, Malaysia

2 weeks ago

Posted by:

Siti Tan

beBee Recruiter

Description

To provide
travel management services to existing clientele base, and more in the sales pipeline, contributing a healthy sales mix for business sustainability in Wholesale & Corporate Ticketing Department.

Provide services according to customer's request, meeting the agreed SLA (service level agreement).
Able to manage 24/7 call center services
To manage bookings according to customer's policies and procedure
Monitor credit limit and seek Superior or Head of Finance for final approval if over limit.
Manage agreed credit terms, send SOA to customers for timely collection
To market Ad hoc promotion to improve sales performance
To meet regular reporting requirements

Requirements:

Minimum SPM or Diploma Tourism Management, proficiency in English, Malay and Chinese (an added advantage)
Minimum 5 years above related experience in handling corporate customers and with experience in supervising team members, debriefing and training
Skills in
Ticketing: GDS Sabre, Amadeus and Travelport (an advantage), OBT and Airline booking portal
Good interpersonal, organizing and written & spoken English communication
Working location: Fraser Business Park, Pudu KL, nearby public transportation

Pay:
From RM3,000.00 per month

Schedule: