Customer Experience Executive - Bangsar South, Malaysia - N2N Connect Berhad

N2N Connect Berhad

Verified Company

Bangsar South, Malaysia

2 weeks ago

Posted by:

Siti Tan

beBee Recruiter

Description

CUSTOMER EXPERIENCE EXECUTIVE (Trading & IT Industry)

Job Responsibility

Acting as a first point of contact: dealing with correspondence and phone calls.
To ensure the
daytoday operations of IT Service Helpdesk & Customer Services.
To provide
customer service to brokers, service information, resolving problems, attend to enquiries.
Routinely examine, monitor for defects / downtimes.
Coordinate with other departments for resolving customer's complaints and fulfilling their requests.
Required to take down the requests received for activation/ deactivation of any service from the clients and forward the same to the team handling this activity.

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Understanding of the trading and IT industry, including knowledge of financial and trading market
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Proficiency in relevant software and platforms used in trading and IT, such as trading platforms, data analysis tools, CRM systems, and customer support software is required.
-
Strong communication skills, both verbal and written, to effectively interact with customers and colleagues.

Ability to empathize with customers' needs and provide solutions that meet their requirements.
Problemsolving skills to address customer issues efficiently and effectively.

Job Requirements
-
Diploma/Degree in Information Technology or in a relevant field such as computer science, information technology, business administration, or finance

At least
2 years' experience in Trading & IT Industry
Previous experience in customer service, technical support, or a related field is often preferred, especially in roles requiring direct interaction with customers.
Able to multitask efficiently and able to remain calm under stress.
Good communication and customer service skills and the ability to work in a collaborative team.

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Knowledge in securities and trading or financial preferred.

Ability to multitask and prioritize tasks to ensure timely resolution of customer inquiries and issues.
Proficient in English, ability to speak in Bahasa Malaysia and Chinese would be beneficial

Pay:
From RM3,000.00 per month

Schedule: