Customer Service Officer, Gelang Patah Branch My - Malaysia - CIMB Group

CIMB Group

Verified Company

Malaysia

3 weeks ago

Posted by:

Siti Tan

beBee Recruiter

Description

Sales & Operational Function- To be responsible for end-to-end process for over-the-counter transactions on account opening, cash and non-cash transactions according to advice slips or other negotiable documents.

To be responsible on the accuracy and monitoring of the Branch's balancing activity on daily operations.
To discharge duties instructed by ACSM/BM to serve business interests of the Bank.

Additional role for CSD at SME Desk:

For CSO at SME Desk, please refer to CSO SME Branch Task List for additional responsibilities.
To participate in promoting branch products and services through crossselling activities.

Customer Relationship

To proactively identify, manage and propose effective endtoend solutions to issues related to service delivery
To supervise and resolve customer complaints raised by CSR Teller on requests, inquiries, problems and complaints

Process & Compliance

To take accountability over Branch's compliance to the standard operationg procedures and to ensure regulatory requirements

are met towards achieving operational excellence- Operational Authority- To validate over-the-counter transactions on account oepning, cash and non-cash transactions according to advice slips or other negotiable documents

To approve rates, cash and check deposits up to authorized amount
To act as Programme Champion for all sales, service and compliance module in view of training and educating branch staff
To supervise staff in ensuring service and compliance standards are met