Call Centre Operator - Petaling Jaya, Malaysia - Electcoms Berhad
2 weeks ago
Description
CALL CENTRE OPERATOR
JOB RESPONSIBILITIES
- To provide a high level of customer service experience when attending to customers' request, inquiries and complaints within the turnaroundtime.
- To provide first call resolution in an effective and timely manner.
- To handle customer inquiries in an efficient, courteous and professional manner.
- Able to work both independently in a team environment by supporting team members in the absence on customer follow up
- Customer oriented with strong interpersonal skills and the ability to communicate effectively with customers
JOB REQUIREMENT
- A selfstarter who is able to work independently and under mínimal supervision
- Willing to work in a 24 hrs x 7 days shift work (including weekends and public holidays)
- Minimum of Sijil Pelajaran Malaysia (SPM) with one (1) year of working experience in Customer Service/ Call Centre.
- Have excellent communication in
Mandarin, English and Bahasa
Job Types:
Full-time, Permanent
Salary:
RM2, RM3,000.00 per month
Benefits:
- Free parking
- Health insurance
- Meal allowance
Schedule:
- Afternoon shift
- Day shift
- Night shift
- Rotational shift
Supplemental pay types:
- Overtime pay
Language:
- Mandarin (preferred)
- Bahasa (preferred)
- English (preferred)
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