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Customer Service Officer Klang - Agensi pekerjaan ns shue sdn bhd

Agensi pekerjaan ns shue sdn bhd

Verified Company

Klang, Malaysia

1 month ago

Posted by:

Siti Tan

beBee Recruiter

JOB RESPONSIBILITIES

Ensure customer's orders are correctly & timely updated in the system.
Responsible to update the system on each job work flow do billing and submit job for closing once job complete.
Handling and ensure accuracy & timeliness on all the shipping & operational activites.
Provide exceptional customer service and support to clients, including responding to inquiries and resolving complaints.
Monitor shipment status and notify customers of all detail's shipment updates, for both FCL/LCL export and import.
Ensure that all documentation meets import/export regulations.
Ensure customer details are updated in all operational systems.
Provide quotation to customers as requested.
Timely preparation of all required documentation during shipment arrangement.
Prepare monthly reports for Management reports as requested from time to time.
Manage and coordinate with vendor/suppliers to ensure they are providing quality and stable services.
Monitor and analyze customer feedback to improve the customer experience.
May performs other duties as and when required.
Collaborate with internal teams to fulfill customer expectations.
Develop and implement customer service policies and procedures to improve efficiency and customer satisfaction.
Liaison with customers, agents, operations and service providers on all operational related matters.

Pay:
RM2, RM4,000.00 per month

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