Amirah Baharin A

Amirah Baharin

Cheras, Selangor

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engineering Freelancer

About me:

I am currently working as a Customer Service Executive (Booking) in Orient Overseas Container Line (OOCL) Sdn. Bhd. I am someone who likes to learn new things, and willing to learn even from the bottom. I am also very punctual, and meticulous person. When I do something, I tend to ensure that I did it perfectly.

Education:

  • Bachelor's Degree in Industrial Technology Management
  • Diploma in Mechanical Engineering (Textile)

Experience:

  • Engage in daily traffic and space monitoring.
  • Manage the rollover of excessive cargoes.
  • Oversee the service disruptions and provide effective solutions.
  • Attend calls and email enquiries from customers and address customer problems.
  • Update bookings when necessary and notify all related parties on the changes.
  • Monitor the booking release process to ensure shipments are planned based on customer request.
  • Identify the route for each shipment to ensure shipment deliver successfully.
  • Work closely with sales departments to ensure specific customer’s need are handled appropriately.
  • Coordinate with operation team to ensure shipment details are tally with terminal system.
  • Liaise with equipment team to determine equipment availability.
  • Communicate with world-wide office to track shipments.

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