Jagatheswaran Gunasekaren

As a dedicated Customer Service Officer, I thrive on creating positive experiences for customers. With 15 years of experience in the field, I have developed strong communication skills and a keen ability to resolve issues efficiently. I am passionate about understanding customer needs and providing tailored solutions that enhance satisfaction and loyalty.

I pride myself on my ability to remain calm under pressure, ensuring that I handle inquiries with empathy and professionalism. I’m a quick learner, adaptable, and committed to continuous improvement, always seeking new ways to enhance service quality.

Outside of work, I enjoy playing sports where you strategize and adapt to changing dynamics during the game., which helps me stay engaged and motivated in my role.

• Provided exceptional customer support via phone, email, and live chat, addressing inquiries and resolving issues promptly.
• Maintained a [95%] customer satisfaction rating by actively listening to customer needs and providing tailored solutions.
• Collaborated with cross-functional teams to streamline processes and improve service delivery, reducing response time by [95%].
• Developed and implemented training materials for new team members, fostering a knowledge-sharing culture.

Sijil Pelajaran Malaysia (SPM)
SMK Maxwell – Kuala Lumpur, Wilayah Persekutuan
Year of Completion - 2017

Training on CRM Software

• Anti-Bribery and Corruption
• Information Security Awareness
• Secrecy and Information Protection Training
• RHB AML/CFT (Malaysia)
• Account Opening Training for PBWs & TLs
• Regional Risk Awareness Workshop
• Branch Compliance Workshop