Khairul Ashraf Mizan

My name is Khairul Ashraf, andI have a degree in Business Studies Information Technology with advanced knowledge Incident Management process at DHL IT Services. I am detailed-oriented with the traits of working proactively in ensuring zero disruption to our global business operations services at DHL

When an incident does occur, I have the skills to respond quickly to solve the problem as soon as it develops. I also have excellent delegating skills, which are crucial during an emergency to assign the correct resources to handle the cases. I have the training and experience to assess the impact of each incident, and drive the incidents calls with responsible parties to remediate business impacts.

I portray organizational, critical thinking and negotiating skills in the role and I thrive in this type of fast-paced environment. I maintain positives attitude at all times and I have great interpersonal and communication skills with the ability to correspond efficiently with the staff and all management levels.

I also have attached my resume along with this cover letter for your reference. I really appreciate your consideration about my application and look forward to hearing from you soon. Thank you for your kind attention.

• Own and drive incident management bridge calls and chats with production management, application development, infrastructure teams, and senior leadership with the purpose of remediating impacting incidents.
• Establishing strong command and control of an incident, establishing clear accountability/ownership and methodical evaluation of complex issue scenarios
• Adherence to critical process and procedure, and appropriate escalations in support of production
incidents.
• Distribution of clear and concise communications, summarizing incidents and the business/customer
experience to a wide group of technical and non-technical audiences.
• Ensure incident data is accurately captured and documented.

Bachelor's Degree in Business Studies and Information Systems