Mavis Wong M

Mavis Wong

Kuala Lumpur, Kuala Lumpur

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engineering Freelancer

About me:

An enthusiastic, dedicated and self-motivated person who would adhere and adapt instilled and new skills and knowledge and experience to achieve my goals no matter how hard that something is.

Education:

Bachelor Degree (HONs) in Mass Communication 

Experience:

Public Bank Berhad as Administration Exe aka Sales Coordinator from Feb to June 2019

Attending to customers daily acquisitions

Resolving customers issues and work liaise with all people at all levels in different departments

Delivering good services and prodcut knowledge to customers 

Handling other ad-hoc matters from time to time assigned by superior

 

Klook Technology as Customer Experience Specialist from Nov 2019 to April 2020

Spontaneously adopt whatever skills and knowledge that required for the position

Attend to domestic and International customers daily inquiries via various skillset

Familiarise with the company latest standard procedures from time to time

Adapt and learn problem solving skill, Hard Skill and soft skills

Able to play as a team player to work individually and as well as in a team to achieve common goals

Think in different perspective to attend and tackle issues with the best suit solution

Possess a well-mannered, appropriate tone in delivering messages

Facilitate consistent communication with other department or outsource people in order to boost up a greater result and services

 

Pretty Petals as Online Retail aka Administrator and Customer Support from July 2020 to current

Manage and monitors various social platform such as customer inquiries, order processing and coordinating with retail people 

To handle all online enquiries and provide the best suit service to potential customer

Implement various online marketing and activities in social media platform to engage with customers

Stock-checking is warehouse and in system to keep it tally with the stock in social media platform

Delivering customers items

Handle other ad-hoc matters from time to time assigned by superior

 

 

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