Sheikh Mohd Rizal Sheikh Ismail

WORK EXPERIENCE

Gemilang Emas Teknologies Sdn.Bhd.  

Technical Support Engineer                   

Jan 2021– July  2023

• Analyzed system problems, ran preventive tests, performed troubleshooting, and trained staff as part of preventive measures.
• Install, maintain & repair photocopiers, changing toner cartridges and replacing worn parts including network support.
• Ensure all Multi function printers is in top operational condition and maintain to a high standard of image quality as these machines are used to support customer demos, Xerox application setting at users.
• Sales & analyst for new potential market  -Xerox MFP (Photocopy Machine) 

Technical Support / IT Knowledge based

•  Xerox MFP technical & Sales experiences
• MFP service & maintainance
• Network & IT Support

Nexus Media I.N.C 

IT Administrator

Oct 2012–Jun 2018

• Plans, designs & implements network infrastructures; routers, virus detection, removal & prevention, backup & recovery solution 
• Monitor, remote administration, maintaining remote client server, FTP server, Firewall -load balancing, & analysis  & daily monitoring 
• Responsible in achieving of uninterrupted technical fault overall project status, managing project resources.
• Coordinate, Delegate, & Process daily to monthly reporting to ensure all planned schedules are delivered & meet the requirements according to the matrix which has been agreed. 

Best Achievements:

1. Completed Microsoft System Configuration Manager courses
2. Domain migration for Petronas Carigali Hess
3. Back office Windows Exchange Server

Technical Support / IT Knowledge based

- Exchange Server 2003/2007

- Microsoft Sharepoint  2007

- Linux Administration

- CCTV administration

- Network Infra, Cabling, Electrical 

- Remote Administration, Routers, Firewall

Amalgamated Metal Builders Sdn.Bhd. ( ASTURI Sdn.Bhd.)

 IT Administrator

Jan 2008–2012

•   Responsible in achieving of uninterrupted technical fault overall project status, managing project resources.
• Coordinate, Delegate, & Process daily to monthly reporting to ensure all planned schedules are delivered & meet the requirements according to the matrix which has been agreed. 
• Manage backup and restore for database in SAP system.
• Service Management to ensure submitted requests to be implemented within the expected SLA & KPI is reached. Initiate supplier escalation as needed. 
• Developing, maintaining & documentation an internal security plan to include data integrity of operation that supports        administrative data

Technical Support / IT Knowledge based

 - Server Administration-Maintenance,Backup data,PMS 

 -   Network infra, cabling, Electrical

 -   Tekla Structure

 -   Domain Server migration

 - PLC- system automation

 -   ERP-Enterprise Resource Planning

Institut Terjemahan Negara Malaysia Berhad

 IT Executive

July 2000–Dec 2007

• Maintain & support servers, workstations, printers and peripherals; respond to user service requests ;and resolve trouble tickets.
• Responsible in achieving of uninterrupted technical fault overall project status, managing project resources.
• Directing day 2 day management of staff & company data management, process  back up and restoration data center.
• Developing, maintaining & documentation an internal security plan to include data integrity of operation that supports        administrative data

     Best Achievements:

1. PIKOM Awarded best government website 2004- E-commerce & E-Translation engine
2. Centralize System Asset Catalogin 
3. Library system