subject matter expert
About Umairah Tohid:
A dedicated professional with a strong background in content moderation, policy development, and team leadership. With a Master's in Hospitality and Tourism Management, I bring a unique blend of skills and experiences to enhance the user experience and ensure compliance with platform guidelines.
My career journey includes roles as a Content Moderator Analyst and Subject Matter Expert/Assistant Team Lead at Bytedance, where I consistently maintained high moderation quality and implemented effective training programs. I've also excelled in roles beyond my core expertise, such as my tenure as an Assistant Manager at Revo Archery Sports Centre, where I exceeded sales targets through strategic planning and customer relationship management.
My passion lies in problem-solving, resilience, and driving continuous improvement. I'm excited about opportunities to contribute my knowledge, leadership, and innovative thinking to create safe, engaging environments while supporting your company's mission.
Content Moderation and Policy Development: I have significant experience in content moderation and policy development, notably during your tenure as a Content Moderator Analyst at Bytedance. This role involved reviewing and evaluating user-generated content for compliance, enforcing content guidelines, and addressing urgent situations to prevent harmful content dissemination. I've also served as a Subject Matter Expert and Assistant Team Lead, maintaining high moderation quality and implementing training programs while fostering team collaboration and improving error rates.
Leadership and Team Management: I have led policy updates, error discussions, and daily operational reports. I've also served as a Final Validator, ensuring quality standards are met, and monitored moderator development while providing consistent feedback.
Sales and Marketing: My experience as an Assistant Manager at Revo Archery Sports Centre involved developing and executing online sales and promotion strategies, managing website functionality, and exceeding monthly sales targets. This demonstrates my versatility in sales and marketing activities.
Event Management and Public Relations: I've prepared event paperwork, managed event scheduling, and handled negotiations with clients. Additionally, your internship with the Department of Art and Culture involved managing event paperwork and marketing through online channels.
Master's degree in Hospitality and Tourism Management, a Bachelor's (Hons) degree in the same field, and a Diploma in Hospitality and Tourism Management from Universiti Teknologi Mara, UiTM, Malaysia.
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