Bartender - George Town, Malaysia - Polo & Breads Wholesales and Manufacturing Sdn Bhd

Description

Maintain a high customer service focus by approaching your job with the customers always in mind.

• Have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues.
• Contribute ideas and suggestions to enhance operational / environmental procedures in the hotel.
• Actively promote the services and facilities of Hilton hotels to guests and suppliers of the hotel.
• Perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace.
• Serve beverages and / or food to guests in a friendly, courteous and timely and manner, resulting in guest satisfaction.
• Prepare beverages for other servers to serve to guests, and act as the cashier for the lounge.
• Confidently knowing the beverage menu contents and able to explain them in detail to guests.
• Maintain proper and adequate setup of the bar on a daily basis, including requisitioning and stocking of all beer, wine, spirits, paper products, straws and stirrers, condiments and produce based on projections from the daily functions sheet.
• Responsible for maintaining stock, cutting, and storing of all fresh fruit and vegetable garnishes, juices and other perishables daily to ensure product quality.
• Greet guests in a courteous and friendly manner, promote and document orders for drinks.
• Mix, garnish and present drinks using standard ingredient recipes and practice prudent portion control.
• Check guests for proper identification, detect and act upon guest inebriation as trained, demonstrating knowledge of liquor laws.
• Input orders into the register at the point of sale and create a check for each guest, including those served by other beverage servers, to maintain accountability of all beverages served.
• Receive cash from guests, return any change needed, verify validity of charges, record charges, and ensure that vouchers are properly executed in order to balance all cash.
• Lock up and store all beverage, food and other equipment, depositing cash drops and secure bank.
• Complete checklists on product knowledge.
• Know menu items of all other outlets to recommend guests to other outlets.
• Confidently know opening hours of all restaurants and hotel outlets.
• Recommend other restaurants and city attractions to hotel guests.
• Followup on any guest questions or queries immediately and if you don't know the answer, check with your Manager.
• Ensure that all service procedures are carried out to the standards required.
• Make sure that all areas are cleaned and maintained in accordance with operating procedures.
• Take personal responsibility for the service experience of all guests in your designated area.
• Smile and greet all guests as they enter and exit the restaurant, even if they are not designated to your section.
• Give guest service the highest priority.
• Display professional behavior's at all times.
• Avoid offensive or impolite language.
• Report any accidents / incidents to the Supervisor / Assistant Manager / Manager.
• Carry out any other reasonable duties and responsibilities as assigned.
• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

Job Types:
Full-time, Part-time, Permanent, Contract, Internship, Fresh graduate

Contract length: 12 months

Part-time hours: 60 per week


Salary:
RM2, RM4,000.00 per month


Benefits:

• Maternity leave
• Meal provided
• Opportunities for promotion
• Professional development

Schedule:

• Rotational shift

Supplemental pay types:

• Commission pay
• Overtime pay
• Yearly bonus

Ability to commute/relocate:

• George Town: Reliably commute or willing to relocate with an employerprovided relocation package (required)

Expected Start Date: 10/01/2023