Customer Service - George Town, Malaysia - Career International Fos Sdn. Bhd
Description
Job Description:
- Support customers to place online orders with the client.
- Provide timely support to customers through available communication channels (inbound & outbound phone calls).
- Processing payments and confidential client information in a manner that is precise and safeguards the customer's personal and financial payment data at all times.
- Proactively support customers to mitigate the risk of damage to the client's brand and customer loyalty.
- Identify and escalate priority issues through appropriate channels as and when necessary.
- Works harmoniously with other team members to identify better ways of working and promotes a culture of continuously improving the customer support experience.
- Maintains and improves quality of service by sharing suggestions and recommendations.
- Keeps job knowledge and skills up to date by attending training and continuously learning.
- Meets all key performance indicators set by the company and client.
- Adheres to the policies and procedures set by the company and client.
Job Requirements:
- Education background:_
- Bachelor's Degree or at least Diploma or equivalent in any discipline.
- Work experience:_
- Minimum of 6 months work experience in customer support in any industry.
- Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field
- Call Centre experience is not a 'must' but would be a distinct advantage.
- Other requirements:_
- Customer Service orientation.
- Customer Results/Solutions focused.
- Customer Expectations Management.
- Active Listening Skills.
- Ability to handle queries and objections in a professional manner.
- Passionate about communication and interacting with people is key to success in this role.
- Able to receive continuous feedback and work in a fastpaced working environment.
- Positive attitude and willingness to learn and go the 'extra mile' for selfimprovement.
- Emotional intelligence and ability to stay calm when customers are stressed or annoyed.
- Good reasoning and analytical skills.
- Able to demonstrate critical thinking, a proactive attitude, and composed communication in challenging situations.
Must be able to speak, read and write in (Simplified) Chinese or Cantonese (Traditional Chinese)
Salary:
RM2, RM3,600.00 per month
Benefits:
- Flexible schedule
- Opportunities for promotion
- Professional development
Schedule:
- Fixed shift
- Night shift
Supplemental pay types:
- Yearly bonus
Ability to commute/relocate:
- Georgetown: Reliably commute or planning to relocate before starting work (required)
Education:
- Diploma/Advanced Diploma (preferred)
Experience:
Customer Care Specialist: 1 year (preferred)
Language:
- Mandarin (required)
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