Service Desk - Bangsar, Malaysia - EPS Ventures Sdn Bhd

EPS Ventures Sdn Bhd

Verified Company

Bangsar, Malaysia

3 weeks ago

Posted by:

Siti Tan

beBee Recruiter

Position:
Service Desk

Tenure:
Permanent

Salary:
RM RM 4000

Location:
Bangsar South

Responsibilities:

Communicate with customers and providers concerning incoming incidents and log all findings;
Perform 1st level basic troubleshooting on reported incidents;
Log incidents in the ticketing system
Ensure our customers are informed of planned works scheduled by our providers;
Manage the customer relation by means of proactive communication throughout the Service Desk life cycle of the incidents so that the client experiences the incident as fully and adequately resolved.

Job Requirements:

At least a Diploma in IT/ Computer Science/ Networking with 1 year relevant work experience;
Access networking technologies (xDSL, Leased Line, wireless, satellite)
Routers / firewalls (primarily Cisco)
VPN solutions (public based on IPSEC/SSL or private based on MPLS)
SD-WAN is a plus
Network management systems / tools
Must be able to professionally converse in Mandarin language since this role will be required to support our client based in Hong Kong, Macau & Taiwan
Ability to speak Cantonese & Hakka will be a plus point
English proficiency is a must; any other extra language is a plus;
Analytical & communicatively strong;
Must be willing to work in 24/7 shift rotation pattern (5 days' work week, 8 hours per shift)
Creative & customer focused;
Team player;
You are enthusiastic about our core values simplicity, passion and innovation.
Demonstrated aptitude in identifying challenges, analyzing potential solutions, and making informed decisions to overcome obstacles

Salary:
RM3, RM4,000.00 per month