Team Manager for Commercial Service Centre - Cyberjaya, Malaysia - OCBC Bank
Description
Team Manager for Commercial Service Centre (Cyberjaya)
-
(230001U7
)
- Manage day to day activities to ensure customer service standards are met.
- Monitor and walk the floor to ensure resources are always optimised and daily service targets are met.
- Perform service reviews with team to ensure quality, efficiency and compliant baselines are met.
- Handle escalation for client servicing issues.
- Develop and retain employee to maximise their potentials.
- Identify new ways of servicing customer and participate in process improvements initiatives to improve customer experience.
Qualifications
- Degree holder with at least 35 years of experience in client service in corporate banking.
- 2 years of experience in leading a team of staff.
- Highly effective team management skills.
- Strong organization and planning skills.
- Exhibit good interpersonal and communication skills.
- A strong service mindset, with the ability to take ownership, in providing excellent service to customers.
- Proficiency in English is a must, fluent in mandarin is good to have, to communicate with internal and external customers.
- Able to commit to working days following Singapore calendar.
- Able to commit to rotating shifts between 8am to 8pm (8 hours per day) from Monday to Friday
Primary Location:
Malaysia-Selangor-Cyberjaya
Other Locations:
Malaysia
Job:
Customer Service
Organization:
MAL E2P - Commercial Service Centre (DH)
Schedule:
Permanent
Job Posting: 29-Aug-2023, 3:40:16 AM
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