Description

Job Overview

We are seeking a highly skilled Customer Support Consultant to join our team at Hunters International Sdn Bhd in KL Sentral. As a bilingual support specialist, you will be responsible for providing exceptional customer service to clients via phone calls, live chat, and email.

About the Role

The ideal candidate will have excellent communication skills in Korean and English, with the ability to work effectively in a fast-paced environment. You will use provided tools and resources to resolve customer issues, adhere to client-defined processes and procedures, and meet or exceed productivity and quality requirements.

Key Responsibilities

• Assist customers via Korean and English language;
• Use provided tools and resources to resolve customer issues;
• Adhere to client-defined processes and procedures and company policies;
• Meet or exceed minimum requirements for productivity, availability and quality requirements;
• Meet pre-determined targets; and
• Ensure proper documentation of activities in the client tool pertaining to customer problems, requests and actions taken.

Requirements

• Korean speaker able to converse in English;
• Korean written and verbal communication skills;
• Earned a Bachelor's Degree;
• Preferably with 1 year of Customer Service experience in call center;
• Working knowledge on Microsoft Office applications;
• Strong Customer Service Skills.

Benefits

This role offers a competitive salary of up to MYR 10,000 per month, making it an attractive opportunity for those looking to advance their careers in customer service.

Working Hours and Location

The successful candidate will be required to work 24 hours rotational shifts, 5 days a week, with a base location in KL Sentral.