Customer Service Specialist - Kuala Lumpur, Malaysia - LTS Search

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Verified Company

Kuala Lumpur, Malaysia

1 week ago

Posted by:

Siti Tan

beBee Recruiter

Description

SUMMARY:

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Salary Package :MYR 5,000 (basic) + RM 400 Shift Allowance + RM 150 WFH Allowance
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Location: Bukit Damansara (Hybrid role)
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Working Days: Monday to Friday
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Working Hour : 8pm/9pm - 5am/6am MYT

US hours

Core Responsibilities:

Complaint Management

Continuous Improvement

Identify and report issues causing complaints to improve processes and procedures.
Share information and knowledge with other teams and team members to reduce the number of repeated issues.

Process and Tools

Manage and oversee actions and highprofile cases to minimize the company's liabilities, including imposing financial penalties against consumers and customers

Knowledge, Experience & Skills

Ability to communicate clearly in spoken and written French and English.
Inquisitive and hungry to explore: every new task is an opportunity for you to learn and improve your skills
An empathetic powerhouse: you feel for your fellow customers and want to solve their issue
A natural leader: you have experience collaborating with crossfunctional teams in different physical locations, and work best in this environment
Highly communicative: you can get your point across both interpersonally and asynchronously
A minimum of 3 years working experience.
An excellent performance record that demonstrates accountability and reliability.
Ability to adjust to changes in workload
Working knowledge of Microsoft Office Applications (Teams, Word, PowerPoint, and Excel).