Customer Relation Personnel - George Town, Malaysia - Sheng Fatt Superbike Sdn Bhd

Sheng Fatt Superbike Sdn Bhd

Verified Company

George Town, Malaysia

1 week ago

Posted by:

Siti Tan

beBee Recruiter

Description

About us
Sheng Fatt Superbike, a premium brand that markets motorcycles, safety gears and accessories. A super dealer of premium and world's top Italian motorcycle brands (Ducati, Aprilia, Moto Guzzi). Carrying the most popular American Freedom Machine, which none other than the legendary Harley-davidson.

Even the world's most super reliable Japanese brand namely Kawasaki is being represented by Sheng fatt Superbike in the northern region of Malaysia.

Sheng Fatt Superbike hub is strategically located within the heart of George Town, Penang (World Heritage Site of UNESCO)

We are professional, agile and fun

Our work environment includes:

Modern office setting
Growth opportunities
Safe work environment
Casual work attire
Regular social events

Responsibilities:

Ensure all walk in customer are greeted and assisted pleasantly with their enquiries.
Attend and provide amicable solution in resolving customers' enquiries and complaint.
Monitor that phone calls are answered within three rings.
Provide information on current sales/service promotion or products.
Monitor and prepare weekly and monthly report to Branch Manager and Customer Care Department on the followup and reminder call status.
Maintaining customer data for sales and after sales to be used for any promotional campaign. (Data Cleansing)
Conduct customer satisfaction survey at branches.
Assist service center activities in achieving excellent service standard in line with CSI, SSI and ISO requirements.
Ensure on the cleanliness of the customer's waiting area.
Any duties that may be assigned by Service Head.

Requirements:

Possess a qualification of Professional Certificate / Diploma in
Automotive/Business Administration or its equivalent
Ability to proficiently speak & write in Bahasa Malaysia & English
Has worked in customer service related jobs is an added advantage
A pleasant & friendly disposition i.e. the ability to smile and to treat all our customers in a polite, friendly & helpful manner even in difficult circumstances
Responsible & good work attitude

Benefits: