Ecommerce Sales Executive - Kuala Lumpur, Malaysia - Airda Group Sdn Bhd

Airda Group Sdn Bhd

Verified Company

Kuala Lumpur, Malaysia

1 week ago

Posted by:

Siti Tan

beBee Recruiter

Description

Your Mission:
Optimize sales on our online stores on marketplaces such as Shopee and Lazada. Provide the best customer experience through all our sales channels and support marketing campaigns through market research.

Your Profile:
Embrace challenges with a growth mindset, welcome feedback, and excel independently. Fluent in English and Malay, experienced in Shopee and Lazada marketplace management. Proficiency in Canva and marketing material design is a plus.

Not Your Fit If:
Prioritize solo ideas, seek constant supervision, or resist stepping beyond comfort zones.

Online Marketplace Management:
Optimize sales performance on online marketplaces like Shopee and Lazada through promotions, campaigns, and related activities.
Manage all communications with customers and admins on marketplaces.
Contribute to successful campaigns by ensuring accurate product listings, monitoring reviews, and engaging with customers for brand loyalty.

2.

Enhance Customer Experience:

Address inquiries, concerns, and feedback professionally through various eCommerce sales channels.
Cultivate positive customer interactions to exceed expectations and maintain high satisfaction levels.

3.

Support Marketing Campaigns:

Collaborate with the marketing team to infuse customercentric approaches into campaigns.
Enhance customer engagement, community building, and audience targeting to maximize campaign effectiveness.

4.

Market Research and Insights:

Conduct indepth market research to understand customer preferences and trends.
Gather and analyze customer insights to guide business decisions and identify improvement opportunities.

; Requirements:

ATTITUDE:
Customer-

Centric Focus:
Committed to delivering exceptional customer experiences and building strong relationships.

Enthusiastic and Goal-Oriented: Thrives on challenges and driven by achieving objectives.
Independent and Adaptable: Capable of autonomous work and effective adjustment to changing circumstances.
Creative Mindset: Demonstrates innovative thinking and consistently seeks optimization strategies.

SKILLS:

Excellent interpersonal skills, proficient in spoken and written English and Malay.
Experiences managing online marketplaces like Shopee and Lazada, enhancing customer experiences in the ecommerce landscape.
Previous involvement in marketing campaigns, particularly customer engagement and community development.
Proficiency in conducting market research, surveys, and analyzing customer data for meaningful insights.

NOT FOR YOU, IF YOU: