Customer Success Specialist - George Town, Malaysia - Teleperformance Malaysia

Teleperformance Malaysia

Verified Company

George Town, Malaysia

1 week ago

Posted by:

Siti Tan

beBee Recruiter

Description

Job Code:
ID-C006-SC-CS-JP

-Overview-

This is a strategic customer-facing role responsible for platform adoption success achieved by driving adoption efforts and building strong customer relationships.

You will be a trusted advisor and thought-leader responsible for helping customers realize business outcomes with CX Cloud through understanding their business challenges, priorities, and needs.

This is a high-touch role, where you will manage customers across theatre.

The CSS lives the values of our client which are:

1.
Responsibility

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The CSS represents the client and is the face of the brand to the outside world.
2.
Quality and a Passion for Excellence

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We always want to shoot for the best possible result.

The CSS is expected to project a professional company image through various communication channels.

-Qualifications-

Education background

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Bachelor's Degree on techrelated field
Must have B2 level English Language proficiency (reading, writing, speaking and aural comprehension)

Work experience

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12 years' experience in Customer Support in a technical environment
Strong business awareness and understanding of key market drivers within IT/networking industry and relevant country of support
Selling Business Outcomes competencies
Call centre experience is not a 'must' but would be a distinct advantage.

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Must be able to speak, read and write in the Native Language required

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JLPT N1 or N2 level preferred. Need to provide certification of JLPT or Japanese language school.

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