Bank Customer Service Executive - Kuala Lumpur, Malaysia - Asia Recruit Recruitment Agency Sdn Bhd

Asia Recruit Recruitment Agency Sdn Bhd

Verified Company

Kuala Lumpur, Malaysia

1 week ago

Posted by:

Siti Tan

beBee Recruiter

Key Requirements:

SPM/STPM or equivalent certificate holders with at least 5 years of work experience
Diploma / Advanced Diploma holders with at least 2 years of work experience
Degree holder Fresh graduates are welcome to apply
Possesses good communication skills (verbal and written English), additional Mandarin verbal ability will be an added advantage
Strong customer service mindset with good communication and excellent problemsolving skills
Resourceful, proactive, attentive to details and a good team player
Ability to work on 24/7day shift with staggered hours including weekends and Public Holidays

Job Objectives

Ensure highest standards of service delivery impersonalized phone services to our customers
Serves customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; and maintaining database.
Being first contact person in building and retaining customer relationships by identifying and resolving customer inquiries/issues accurately
Educate the customer about the products and services and directs them towards available resources for selfhelp
Manage customer complaints, issues and subsequent solutions and is responsible for identifying and escalating customer issues to the appropriate department
Assigns or acts on any required customer followup in accordance with Contact Centre internal guidelines and updates customer data into relevant systems accurately
Strong customer service mindset with good communication and excellent problem

- solving skills

Benefit Offered