Operations Manager - Kuala Lumpur, Malaysia - Gratitude India

Gratitude India

Verified Company

Kuala Lumpur, Malaysia

1 week ago

Posted by:

Siti Tan

beBee Recruiter

Responsibilities:

Managing the operations seamlessly, ensuring timely SLA delivery along with maintaining high level of employee and customer satisfaction
Establishing and managing relationship with stakeholders
Oversight of team organizes resources, sets goals, carries out strategy from Executives

and client on a day to day basis; reporting responsibilities

Responsible for following agreed governance model, escalation & communication plan
To ensure team members achieve agreed standards in relation to their job assignments.
To ensure training of new staff on the corporate policy rules to be adhered to
To ensure that the buddy system is put in place to maintain the operation with mínimal disruption in times of annual leave/sick leave/study leave and daily working hour schedules
To monitor and document work schedule of staff and absences.
Build strong partnership with the client by growing and nurturing the existing relationships to ensure operational cohesion & effective foundation for future growth
Taking weekly and monthly calls with clients to understand the expectations from the teams and provided updates
Ensure that all audit related issues are brought to a close
Identify and drive continuous improvements and initiatives in process
Coach & mentor Team lead so that they are able to manage their teams better
Hiring of leads and managers, training, inductions, employee & client satisfaction scores, performance Appraisals and attrition management
Performance management through top Quartile, Middle and Bottom Quartile segregation and identifying training and coaching needs.
To ensure that all internal customer queries are followed up on a timely basis
Collaborate with internal teams.
To be the Key contact for all problems and queries with specific business assigned.

Requirement:

Working under the pressure
Fluency in English (Speaking, listening, writing and reading). working 100% English.
University/Colleges required.
English has to be advance
Experience in managing team (up 50HC) more than 3 years
Able to 24/7, shift time will follow client demand (No fixed shift)

Salary:
RM17,000.00 per month

Ability to commute/relocate:

Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

Current Salary?
Whatsapp number
Are you a Native Japanese?
How many years of BPO/sales work experience do you have as a operational manager?
Are you okay to work onsite in Cyberjaya Kuala Lumpur Malaysia?
Are you okay with the salary offer?
Notice period?