Manager, Collection - Puchong, Malaysia - MERCEDES-BENZ SERVICES MALAYSIA SDN BHD

MERCEDES-BENZ SERVICES MALAYSIA SDN BHD

Verified Company

Puchong, Malaysia

1 week ago

Posted by:

Siti Tan

beBee Recruiter

Description

The job holder is responsible for:

Manage a team of collections, recovery and remarketing officers to ensure collections are up to par with targets and regulations set for the markets Malaysia, Singapore and Hong Kong.
Sets collection operations productivity targets and monitors achievement monthly, quarterly, and annually
Planning, evaluating, implementing, and continuously improving all aspects of collection functions and Processes with digitalization and innovation.
Ensure development of team through regular assessments and training.
Ensure support for external audits and develop internal audit mechanism to manage business risk.
Supervision of and participation in the early and late collections activities.

Review and reduce delinquency level for defaulted accounts. Monitor and train staff to achieve the target goals and conduct default-handling trainings for Collection team.

Review performance and activities of Debt Collection and Repossession agents and ensuring proper management of account receivables by minimizing credit losses of current portfolio and maximizing debt recovery.

Meet up with customers and liaise with lawyers on legal matters.

To ensure that timely filing of legal cases thereby protecting the interest of the company.
To manage the remarketing process for repossessed/returned vehicles including Agility (return of vehicle).

Liaise with valuators on valuation of the repossessed/returned vehicles. To ensure that vehicles are sold within targeted time and best price. To also assist with restructuring accounts where applicable.

Reporting
To prepare monthly Delinquency Report/Corporate Customer Risk report to Regional Office.

To prepare shortfall report and submit monthly write off reports for Management approval. To prepare monthly hard trigger events/ Watchlist/ Problem credit reports. Qualifications

External Education Degree in Business, Finance, Management or any other related field.

Experience

Minimum 5 years of working experience in a similar field.
Knowledge in default handling, remarketing of repossessed /returned vehicles and shortfall management, remarketing experiences and Dealer Networking.

Required Specific Knowledge and Capabilities

Process knowledge: Collection Processes, Legal Processes, Remarketing Processes and Loss Recovery Processes.

- Professional & Interpersonal skills: Negotiation skill, good customer services experiences, problem solving skill, analytical thinking, results-oriented, quick and strong learning and teaching ability

Language skills:

Fluent in spoken and written English and Malay.

Mercedes-Benz Services Malaysia is part of the Daimler Financial Services group, the financial services arm of the Daimler group, operating globally in 40 countries.

As one of the largest automotive financiers in the world, Daimler Financial Services is also the world leader in commercial vehicle financing.

Mercedes-Benz Services Malaysia is supported by more than 40 authorized dealers nationwide and offers a broad range of automotive finance and insurance solutions for customers in Malaysia.

When customers finance their vehicles with Mercedes-Benz Services Malaysia, they will receive dedicated, branded financing on top of the array of value added insurance and maintenance products, ensuring a solution tailored to their needs.

Established in 2012, Mercedes-Benz Services Malaysia works closely together with Mercedes-Benz Malaysia, who is responsible for the distribution and marketing of Mercedes-Benz passenger cars and commercial vehicles as well as FUSO trucks in Malaysia.

Bachelor's or Equivalent