Service Desk Specialist - Kuala Lumpur, Malaysia - Cognizant Technology Solutions

Cognizant Technology Solutions
Cognizant Technology Solutions
Verified Company
Kuala Lumpur, Malaysia

1 week ago

Siti Tan

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Siti Tan

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Description

Do you have Technical Support experience, and are you seeking a new full-time job? Cognizant is recruiting a Technical Support Analyst, and the role comes with an attractive salary and a benefits package.

As an IT Troubleshooting Troubleshooter, you will handle end-user voice calls in Japanese. You will also provide first-level resolutions for end-user computing and Business Applications. Please note this position requires customer service orientation and the ability to work in an inclusive and agile team.

In your first few weeks in this Customer Service role, you can expect to:

  • Handle end-user voice calls in Japanese Language
  • Provide firstlevel resolutions for Enduser computing and Business Applications
  • Ticket creation/Categorization/prioritization in SNOW or any Ticketing tool experience
  • Ticket triaging to respective Support Group
  • Incident resolution and recovery for IT SD/Account Provisioning/L1 EUC or L1 Apps.


If you're looking to impact and create change positively, you'll be rewarded with an excellent salary and benefits package for your inclusive and committed approach.

At Cognizant, taking care of employees is a priority:


  • You can pursue innovative career tracks and opportunities here
  • You can enhance your professional development through education and dedicated training
  • We'll give you the skills you need to keep pace with the changing workplace while our compensation, benefits and wellness packages help you stay healthy and plan for the future.

#LI-CTSAPAC

Employee Status :
Full Time Employee


Shift :
Day Job


Job Posting :
Nov

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