Content Moderator - Kuala Lumpur, Malaysia - Shopee

Shopee

Verified Company

Kuala Lumpur, Malaysia

1 week ago

Posted by:

Siti Tan

beBee Recruiter

Description

Department Operations- LevelExperienced (Individual Contributor)- LocationMalaysia - Kuala LumpurThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products.

The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

Be responsible for monitoring and reporting on agent performance in terms of accuracy and consistency
Prepare reports & keep track of the team's performance
Be responsible for the curation of marketplace content, to perform quality checks on the legitimacy of the videos
Course correct nonperforming metrics and analysts through root cause analysis and solid action planning
Elevate and escalate red flags to management from a dutyofcare perspective
Participate in developing quality inspection standards and continuously optimize the process and system platform.
Work closely with other departments to respond immediately to suitable operation needs
Provide coaching and guidance for subordinates
Assist team leader in other tasks assigned

Requirements:

Bachelor's degree or above, more than 2 years of experiencing in content moderation / trust & safety/ content quality assurance
Fluent command of the English language is a must, both verbal and written forms
Good understanding of Shopee Video
Able to work on repetitive tasks in a fastpaced environment
Good analytical and problemsolving skills
Able to work under mínimal supervision and have strong logic/ common sense related to the job nature
Familiar with MS Office software such as Excel, Word, etc. Data processing experience and other data analysis capabilities are preferred
Good communication skills, able to abstract problems and find solutions proactively