Customer Service Executive - Tampoi, Malaysia - OPS Technologies Sdn Bhd

OPS Technologies Sdn Bhd

Verified Company

Tampoi, Malaysia

1 week ago

Posted by:

Siti Tan

beBee Recruiter

Description

Responsibilities:

Responsible for processing and managing customers' orders with timely deliveries and shipment arrangements to be made in the most optimum manner
Act as a key interface for all customers' orders and logistics enquiries
Point of contact for customers in all purchase orders and deliveries/shipment concerns
Ensure prompt shipments/deliveries (may include short leadtime orders)
Ability to resolve issue when conflict arises
Knowledge of local and overseas regulations with proper documentationTimely keying in of orders and acknowledgement of customer purchase orders
Logistics arrangements for deliveries and work with transporters/ forwarders/ warehouses to resolve any issues which may result in a delay or no shipment
Ensure there is no overdue of customer orders; to highlight and work closely with sales team and business development team to clear overdue customer orders for deliveries/shipment arrangements
Interface with team members prior to shipment of goods to customers with the objective of consolidating deliveries for cost saving and control
Liaise with customers on deliveries/shipment dates and any special requirements pertaining to customers' orders fulfillment
Perform Good Receive, Delivery Order, Packing List, Commercial Invoice, Proforma Invoice, Sales Contract, etc documents and liaise forwarders on custom documents
Responsible for processing and managing of Purchase Orders to manufacturers/suppliers, followup on shipment schedules, production schedules, shipments clearance and inventories control
Escalation of orders with manufacturers/suppliers with our purchases to fulfill customers' request
Any other tasks assigned from time to time

Job Requirements:

Applicants need to liaise with Chinese country, knowledge of Mandarin dialects is essential.
At least 12 years of experience
Ability to successfully manage multiple priorities and to handle challenging work demands and tight schedules
Able to make timely decisions in a high pressure environment
Meticulous and keen eye for details
Good verbal and written communication skills and detailed oriented

Salary:
RM3, RM4,500.00 per month

Language: