Sales Officer - Kuala Lumpur, Malaysia - Marriott International, Inc
Description
Job Number
Job Category Sales & Marketing
Location Sheraton Imperial Kuala Lumpur Hotel, Jalan Sultan Ismail, Kuala Lumpur, Wilayah Persekutuan, Malaysia
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management
JOB SUMMARY
Handles customer inquiries and lead requests for locally driven groups with rooms (e.g., peak room nights) within predefined group sales parameters outside the sales office.
CANDIDATE PROFILE
Education and Experience
Required:
- High school diploma or GED; 2 years experience in the sales and marketing, guest services, front desk, or related professional area.
- 2year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management.
Preferred:
- Group sales experience
CORE WORK ACTIVITIES
Managing Sales Activities
- Handles customer inquiries and lead requests for locally driven groups with rooms (e.g., peak room nights) within predefined group sales parameters outside the sales office.
- Refers opportunities to sales associate if business is outside these parameters.
- Works collaboratively with other sales channels (e.g., Area Sales, Group Sales, onproperty resources) to establish coordinated sales efforts that are complementary and not duplicative.
- Works collaboratively with hotel attractions and outlet teams on property to book outlet business at parameters for group opportunities.
- Leverages knowledge of resort amenities to close opportunities (e.g. destination attractions, golf, spa, recreation options).
- Understands the importance of the destination sell as well as the overall market competitors' strengths and weaknesses, economic trends, supply and demand etc. and how to sell against them.
- Verifies that business booked is within hotel parameters.
- Assists with selling, implementation, and followthrough of group sales promotions.
- Closes the best opportunities for hotel based on market conditions and property needs.
- Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence, communicating with property attractions/outlet teams).
- Actively upsells each business opportunity to maximize revenue for individual properties.
- Conducts site inspections, as required.
- Understands and actively utilizes company marketing initiative/incentives to close on business.
- Implements process improvements and best practices.
- Leverages other Sales resources and administrative/support staff to achieve personal and team related revenue goals.
- Creates clear expectations for customers throughout the sales process.
- Attends pre
- Provides accurate, complete, and effective turnover to Event Management/Local Social Management.
- Verifies that the property implements a seamless turnover from sales to operations and back to sales while consistently delivering high level of service.
- Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders.
- Processes business correspondence and creates contracts and other related booking documentation as required.
- Performs other duties, as assigned, to meet business needs.
Building Successful Relationships
- Drives customer loyalty through excellent customer service throughout the sales process.
- Serves the customer by understanding their needs and recommending features and services that best meet their needs.
- Builds and strengthens relationships with existing and new customers to enable future bookings.
- Builds and maintains strong working relationships with key internal and external stakeholders.
- Gains understanding of the property's primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during, the program/event.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, peoplefirst culture. We are committe
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