Experience Manager - Kuala Lumpur, Malaysia - Bamboo Circle Sdn Bhd

Description

monitoring vital information shared through our diverse channels of communication, booking process and follow up, "Seven Rooms" (booking system) management and coordination, table arrangement, booking deposit collection, confirmation message, training and development of front of house team (host/hostess, head hostess, assistant).

• Lead, train, and motivate the team, including the host/hostess, head hostess, assistant hostess, assistant experience manager, and support personnel.
• Assist in developing and implementing formal training plans.
• Create and manage training schedules, taking into consideration peak hours and staffing requirements.
• Organize and conduct staff meetings and training sessions to enhance skills and knowledge.
• Maintain a customercentric approach by interacting with guests, addressing concerns, and ensuring high levels of satisfaction.
• Resolve customer complaints and challenges faced during the operation in a timely and professional manner, striving to exceed customer expectations, and ensuring positive resolutions.
• Collaborate with kitchen staff to ensure seamless coordination between frontofhouse and backofhouse operations.
• Work side by side with the Hostess, Head Hostess and assistant Experience Manager to optimize the seating capacity and service flow to ensure the best experience for our guest.
• Monitor inventory levels of stationery, gift box, umbrellas, menus, momentums (short version of the menu.)
• Maintaining adequate stock levels while minimizing waste.
• Monitor and contribute ideas for upselling and how promotional activities are communicated with guest and potential guest.
• Coordinate and manage special events, parties, and private bookings, ensuring all arrangements meet guest expectations.
• Coordinate with marketing team, procurement team, IT team, and financial team any activity that require their assistance to ensure a flowless operation in the best interest of our guest experience.
• Be able to assist other fields (wine lounge, main dining room, test kitchen, PDR) when requested by the restaurant manager to deliver the best experience to our guests (this involves assisting in taking guest orders, clearing tables, serving food and beverages, etc.)

• Two years working experience in the same capacity
• Good communication skills (Fluent English and Chinese)
• Good time management skills
• Able to work on shift
• Pleasant personality
• SPM/Diploma/Degree or higher academic qualifications in any relevant fields.

• Health insurance
• Maternity leave
• Meal provided
• Opportunities for promotion
• Professional development