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  • Customer Success Specialist - Kuala Lumpur - Concentrix

    Concentrix
    Concentrix Kuala Lumpur

    3 weeks ago

    Description

    Customer Success Specialist (Japanese Speaker)

    Concentrix Federal Territory of Kuala Lumpur, Malaysia

    The Customer Success Specialist works with the Global Services Organization to ensure customers derive value from their hiring solutions. This role involves providing onboarding resources, encouraging strong product utilization, driving client engagement toward the Learning Center, and managing troubleshooting. The specialist will work with new and existing customers as they embed products into their talent acquisition strategy.

    Key Responsibilities:

    • Drive implementation setup progress for net-new Hiring Enterprise Program (HEP) customers
    • Deliver customer value through successful adoption, onboarding, usage, utilization, and engagement of hiring solutions
    • Action sales-triggered customer support requests (

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