Duty Manager - Kuala Lumpur, Malaysia - E&O RESIDENCES KUALA LUMPUR

E&O RESIDENCES KUALA LUMPUR

Verified Company

Kuala Lumpur, Malaysia

1 week ago

Posted by:

Siti Tan

beBee Recruiter

Description

Supervises overall activities in the department especially during the absent of Head of Department

Supervises and delegates duties to supervisors and prepares work schedule for them.
Develops weekly host' schedules, monitors team attendance and put up the leave calendar
Supervises all sections and improvements in operation where she/he finds opportunities to develop service standard.
Plans and organizes departmental periodical training sessions for staff of courtesy, efficiency and job knowledge (especially for new staff).
Keeps knowledge/information of any change in resort policy and procedure and enforce them.
Ensures good communication and cooperation between front office department and other departments.
Performs all duties applicable to the night shift ensuring the all report, system checks as well as run of the day (date system change) are performed accordingly to standards and hotel requirements.
Maintains a personalized service standard of the reception by constant training and motivation of the team members.
Conducts daily briefings
Blocks special room. Requests and personally checks them prior to the arrival of guests.
Personally welcomes guests and allocates rooms and coordinates with supervisor for proper follow up.
Personally resolves any problem a guest may face during his stay in the hotel or endeavors to provide the maximum service possible always with a margin for flexibility.
Conducts regular inspections of areas directly under his responsibility.
Maintain an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecast, reports and tracking logs
Maintains key control
Conforms to the company's Policies & Procedures.
Performs Duty Manager responsibilities on rotating shifts
Perform any other duties as assigned by the Management