Front Office Assistant - Kuala Lumpur, Malaysia - SILKA MAYTOWER KUALA LUMPUR

SILKA MAYTOWER KUALA LUMPUR
SILKA MAYTOWER KUALA LUMPUR
Verified Company
Kuala Lumpur, Malaysia

1 day ago

Siti Tan

Posted by:

Siti Tan

beBee Recruiter
Description

DUTIES AND RESPONSIBILITIES

  • Register guests and assigns rooms. Accommodates special requests whenever possible.
  • Assists in pre-registration and blocking of rooms for reservations.
  • Thoroughly understand and adheres to proper credit, check
- cashiering, and cash handling policies and procedures.


  • Understands room status and room status tracking.
  • Knows room locations, types of rooms available, and room rates.
  • Must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices.
  • Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
  • Knows the location and types of available rooms as well as the activities and services of the property.
  • Coordinates room status updates with the housekeeping department by notification housekeeping of all checkouts, late checkouts, early check-ins, special requests, and day use rooms.
  • Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
  • Knows how to use front office equipment.
  • Process guest check-outs.
  • Performing cashier related functions like posting charges to guest accounts, raising paid out's, currency exchange,
  • Works closely with the housekeeping department in the keeping room status reports up to date and coordinates requests for maintenance and repair work.
  • Uses proper telephone etiquette.
  • Performs cashiering tasks like bill/invoice settlement, posting charges to the guest, paid out's, Foreign currency exchange etc.
  • Uses proper mail, package, and message handling procedures and record details in the courier Mail Register.
  • Advise guest of any messages, mail, faxes, etc. received for them.
  • Validate parking tickets.(In-house guests and events).
  • Communicate services and amenities of the hotel to guests.
  • Obtain proper identification for tax-exempt guests and attach the form to registration card.
  • Reads and initials the pass-on log and bulletin board daily. Is aware of daily activities and meetings taking place in the hotel.
  • Attends department meetings.
  • Reports any unusual occurrences or requests to the manager or assistant manager.
  • Knows all safety and emergency procedures, Is aware of accident prevention policies.
  • Maintains the cleanliness and neatness of the front desk area.
  • Understand that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.
  • Advise guest of any messages, mail, faxes, etc. received for them.

Pay:
RM1, RM2,200.00 per month


Benefits:


  • Maternity leave
  • Parental leave

Schedule:

  • Rotational shift

Supplemental pay types:

  • Overtime pay
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