Customer Service Executive - Malaysia - OCBC Bank

OCBC Bank

Verified Company

Malaysia

1 week ago

Posted by:

Siti Tan

beBee Recruiter

Description

Customer Service Executive (Contract 6 months)
-
(230002CT
)

Services

To primarily perform outbound calls over consumer financial products and services.
To handle calls professionally by providing accurate and timeline information and able to provide effective solution to customer's queries.
To provide personalized customer service to customers, whilst maintaining a professionalism and a proper phone etiquette

Quality Assurance

To achieve first call resolution where possible and follow up with customers on unresolved issues.
To perform after call duties and quality assurance in accordance to the set procedures with zero defect
To consolidate and provide customer's feedback to respective business partners for improvements and enhancements.

Compliance

To ensure adherence and full compliance with Group Policy and Standards, local laws and regulations and control and procedures of the bank

Qualifications

Degree / Diploma Holders; Fresh graduates are welcomed to apply;
Good communication skills
Possess customer centric / strong customer service mindset
Committed and a good team player
Independent and resourceful with the ability to thrive under pressure
Meticulous, well organized and has the ability to solve problems
Able to multitask and manage time effectively.
Willing to work on shift rotations (24/7) which includes Public Holidays

Primary Location:
Malaysia

Job:
Call Centres

Organization:
MAL E2P - Contact Centre (DH)

Schedule:
Contractual

Job Posting: 22-Nov-2023, 2:36:18 AM