Call Centre Service Officer - Kota Tinggi, Malaysia - R Logic Sdn Bhd

R Logic Sdn Bhd
R Logic Sdn Bhd
Verified Company
Kota Tinggi, Malaysia

1 week ago

Siti Tan

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Siti Tan

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Description
To efficiently handle inbound and outbound customer call inquiries.

  • To provide fast and timely solutions to all customer related problems.
  • To ensure customer satisfaction by providing excellent Customer Services.
  • To be constantly guided by company's service standards.
  • Effectively manage large numbers of incoming calls
  • Handle complaint, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
Job Requirement

  • Has strong sense of responsibility, independent and customer friendly.
  • Previous working experience in customer service, or customer service related fields (i.e. Telemarketing, Billing, Customer Liaison etc) is an added advantage but not essential
  • Possess good telephone etiquette with a smiley voice.
  • Good communication and interpersonal skills.

Salary:
From RM2,800.00 per month


Schedule:

  • Monday to Friday

Supplemental pay types:

  • Overtime pay
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