Marketing Manager - Port Klang, Malaysia - Archadian Sdn Bhd (Recruitment Firm)

Archadian Sdn Bhd (Recruitment Firm)

Verified Company

Port Klang, Malaysia

1 week ago

Posted by:

Siti Tan

beBee Recruiter

Description

MARKETING MANAGER

Job Summary:

To enhance the relationship between company, forwarding & shipper community, improve the port's visibility within these segments, as well as external perception with regards to service level and business conducts.

Key Responsibility:

To establish contacts with major shippers/consignees & promote port services & key competitive advantages.
Promote the availability of the Value Added Services to shippers and consignees to induce greater local volumes.
To strengthen the relationship level as well as the customer service commitment level between the company and its direct and indirect customers.
Place regular visits to midtier Forwarders/ Forwarding Agents to collect data on industry trends as well as to gather the voice of customers for operational enhancement or system improvements.
Ensure the correct services are delivered to customers in a timely manner
Serve as the link of communication between key customers and internal operations teams
Resolve any issues and problems faced by customers and deal with complaints to maintain trust that their goods are well cared for in transit or in storage in our port.
Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics and reporting standards

Requirements:

BSc/BA in business administration, sales, or a relevant field
Proven experience as Manager or in the function of account management/business development.
Possess at least 5 years of experience in sales, business development, and providing solutions based on customer needs. Experience in the transportation or logistics industry would be a plus.
Strong communication and interpersonal skills with an aptitude for building relationships with professionals of all organizational levels
Ability to manage and develop people within our organization
Ability in problemsolving and negotiation
Good oral and written communication skills, including strong writing, editing, and research skills
Excellent interpersonal skills with the ability to communicate effectively and able to work well with people of all levels.
Highly collaborative, able to work well with diverse groups of staff members, divisions, and business partners.
Able to demonstrate enthusiasm and ability in creative & innovative methods of presentation, knowledge of a wide range of marketing techniques and concepts
Experience with data analytics
Able to work under pressure in a fastpaced environment and meet deadline