Trainer - Petaling Jaya, Malaysia - Safeguard G4S Sdn Bhd

Safeguard G4S Sdn Bhd

Verified Company

Petaling Jaya, Malaysia

1 week ago

Posted by:

Siti Tan

beBee Recruiter

Description

Purpose of the role:

This job requires a person to plan, convene, and deliver CPC technical training programs and workshops to field Operations and back-room Operations staffs to improve personal competence and skills acquired to support the organizational needs.

Perform a variety of services to meet the staff development, professional training and providing the best learning and development solutions and programs customized to each of the business units need.

Working Relationships:

Internal:
All Departments & Branches

External:
Bank/Vendors/Training Provider

Key Accountabilities:

Responsible for planning and organizing learning and managing programs within their area of expertise (ATM, C360, CPC Operations, Ink Stain Cassettes to support the organization's plan).
Support and organize all technical training programs Nationwide related to SST, C360 & backroom Operations.
Development of training courses and specific workshop modules of the training.
Design and implement assessment programs to identify potential and training needs. (assessments/ pre test & post test).
Responsible for conducting the training; local training courses inhouse, at branches, and online. Coordinates training arrangements for external courses with SST Vendors.
Prepare a training report after the completion of training programs.
Supervises the maintenance of accurate training records.
Work closely with the Training administrator to invite participants to attend training programs.
Keep training modules in pace with the latest SOP.
Perform adhoc tasks as assigned.

Formal Education:

Possess at least a Diploma or Bachelor's Degree, in any related field.

Experience:

At least 35 year(s) of working experience in related field is required for this position.
Relevant experience in SST/CPC Industry for at least 2 years.

Personal Qualities:

Able to adapt and work in a team environment.
Ability to collaborate with teams/activities to document processes in a clear and concise manner.
Able to present solutions in written and oral reports.
Able to conduct training at Safeguards branches.
Possess excellent spoken and written English with high initiative and a positive attitude.
Pleasant attitude and personality and able to work independently with minimum supervision.
Good health and has no physical disability that can hinder proper duties.
Excellent interpersonal, communication, presentation and facilitation skills.
Ability to work under pressure.
Excellent knowledge in NCR, Diebold Nixdorf, Opensys, SB, Deposita, Kiosk Media cassettes technical is an advantage.
Excellent knowledge in C360, BRINKS HS (Docking station, all type canisters and others)