Front Office Assistant/receptionist - Pengerang, Malaysia - SEBANA GOLF & MARINA RESORT

Description

• Minimum experience 2 years in Hotel industry in the same capacity.
• To anticipate guest needs, and handle guest inquiries in a helpful and attentive.
• To have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets and promotions, gymnasium.
• To take personal responsibility for the service and attitude with which our guest service is being delivered, and ensure it meets the highest standard.
• Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis.
• To be proactive and innovative, suggesting alternatives that meet guest needs in enjoying their experience.
• Check every Registration card for accuracy, legibility and completeness of information. Followup for any discrepancies.
• Greet all guests at the lobby upon arrivals and departure.
• Upselling for our room and facilities.
• Check and arrange all guests' bills and ensure all transaction is supported with voucher/bills for departing guest.
• Ensure Front Office Cashier Cash Float is correct and balance.
• Ensure that Front Office Department is with the most stringent hygiene and sanitation requirements including counter and office area.
• Punctual to work
• Maintain a high standard of personal appearance and hygiene at all times according to Resort's standards.

• Free parking
• Health insurance
• Meal allowance
• Opportunities for promotion
• Professional development

• Afternoon shift
• Early shift
• Night shift