Director Ecommerce - Petaling Jaya, Malaysia - DKSH

DKSH

Verified Company

Petaling Jaya, Malaysia

1 week ago

Posted by:

Siti Tan

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Location:

Petaling Jaya, MY, MY
Job Function:Digital
Requisition Number:141096
Description:

Job Summary

Lead DKSH's end-to-end eCommerce operations in Malaysia to drive profitable expansion of the online business for our clients and customers.

Responsibilities:

Develop and execute MY ECOM growth strategy:

Work closely with the Regional e-commerce Director and MY market leader to accelerate DKSH's e-commerce business.
Develop sustainable strategies to grow each brand/client business across channels and customers.
Drive business development by developing new revenue streams and supporting the organization to acquire new brands/clients.

Results and KPI-driven leadership:

Accountable for eCommerce business KPIs including GMV, net sales, traffic, conversion, and AOV.
Accountable for bottomline KPIs including Accounts Receivable, Claims receivable, EBIT margin, and inventory levels.
Conduct business reviews with clients and customers to share insights and actionable recommendations for growth.

Effective and collaborative team leader:

Experience managing a team of operations and key account managers to deliver upon targets and objectives.
Empower team with skills and expertise needed for eCommerce success through playbook development, training, and best practice sharing.
Work closely with crossfunctional partners in finance, HR, client management, and modern trade.
Collaborate with peers across the region to share and implement best practices.
Has omnichannel experience and would guide the development of omnichannel practices internally.

Key Account Leadership:

Lead key account relationships with eCommerce retailers, particularly Lazada, Shopee, and Foodpanda.
Engage in annual joint business planning and negotiate campaign and promotional calendars.
Omnichannel experience working with modern trade online retailers such as Lotus preferred.

Drive operational excellence:

Work with local teams to forecast revenue, establish budgets, and set targets.
Manage forecasting and inventory levels in collaboration with clients, client managers, and customers.
Oversee reporting and automation initiatives.
Ownership of A&P management, AR, and trade claims recovery from clients within contracted terms.

Job Requirements

Bachelor's Degree or professional qualification in a related discipline.
Highly motivated individual with 810 years of experience, of which 68 years of eCommercespecific experience in building and driving eCommerce businesses, at least 45 years in a manager role.
Preferably from FMCG, Eenabler, or Platform background.
Strong Commercial Acumen: Possess strong analytical and problemsolving skills.
Excellent Communicator: Authentic and straightforward with strong negotiation skills.
Strong collaboration skills: Ability to work effectively with multiple stakeholders including clients, customers, and crossfunctional teams.
Able to operate in a fastpaced and changing market environment.
Entrepreneurial: selfdriven and act with a pioneering spirit.

- #LI-CG1