Duty Manager - Kuala Lumpur, Malaysia - SILKA MAYTOWER KUALA LUMPUR

SILKA MAYTOWER KUALA LUMPUR
SILKA MAYTOWER KUALA LUMPUR
Verified Company
Kuala Lumpur, Malaysia

1 week ago

Siti Tan

Posted by:

Siti Tan

beBee Recruiter
Description

DUTIES AND RESPONSIBILITIES

  • Greets the VIP guests of the hotel. As directed by the Front office Manager, Performs special services for VIP Guest's.
  • Assists in VIP's arrival & departure.
  • Checks cleanliness of lobby and public areas, lights and as well as front office staff in proper and orderly appearance and behaviour.
  • Checks on registration cards of arriving guests and ensures all information should be filled on each cards.
  • Assists in handling room lock problems.
  • Coordinates with all departments concerned in order to maintain Front Office functions properly.
  • Handles guest complaints and other related problems and reports on the Duty Manager's log book.
  • Assists reception during they are busy.
  • Answers guests inquires, handles complaints and attend to the needs of the guests.
  • Approves and sign for allowances, rebates etc according to hotel guidelines.
  • Promotes and maintains good public relations.
  • Motivates and maintains good staff relations.
  • Maintains and be guided of hotel policy on credit/lost and found hotel guests properties.
  • Follows up in credit check report, liaise with credit manager.
  • To responsible for front office operation during the absence of Front Office Manager.
  • To discuss all matters that needed to follow up with the next shift.
  • Approves the working schedule for the front office attendants and submits them to front office manager.
  • Conducts and ensures the neat of appearance of front office attendant as well as correct attitude and behaviour, discusses problems that
- encountered on this point with front office manager, assistant front office manager and their shift leaders.


Pay:
RM1, RM2,800.00 per month


Benefits:


  • Maternity leave
  • Parental leave

Schedule:

  • Rotational shift

Supplemental pay types:

  • Overtime pay
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