Customer Service Representative - Kuala Lumpur, Malaysia - Language Talent Solutions

Language Talent Solutions
Language Talent Solutions
Verified Company
Kuala Lumpur, Malaysia

1 week ago

Siti Tan

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Siti Tan

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Description

Designation:
Customer Service Representative - Cantonese speaker

Location:
KL Sentral

Operation Hours: 24/7 rotational shift


Salary:
RM 4,000 (total package)


Job Responsibilities:

  • Determine customers' requirements, clarify any uncertainties, conduct research to address their concerns, and offer suitable solutions or alternatives.
  • Foster longterm relationships with customers by going the extra mile to provide exceptional service.
  • Uphold customer privacy and safeguard their personal information.
  • Meet individual and team targets for quality and quantity of customer interactions.
  • Handle inquiries of varying complexity within specified timeframes.
  • Efficiently handle different types of callers within designated time constraints.
  • Attain predefined metrics aligned with the organization's commitment to clients.
  • Address and resolve customer complaints, aiming for satisfactory outcomes.
  • Identify and escalate issues to supervisors when necessary to ensure prompt resolution.
  • Deliver accurate information and maintain a high level of customer service.
  • Utilize available resources to research and gather necessary information.
  • Investigate, identify, and resolve customer complaints using appropriate tools and references.
  • Process requests in accordance with customers' preferences and within the specified timeframe.
  • Direct calls to the appropriate departments or resources as needed.
  • Maintain comprehensive call documentation following standard operating procedures.
  • Identify, document, and notify the management team of emerging patterns or trends observed in customer calls.
  • Follow up on customer calls when required to ensure customer satisfaction.
  • Complete call logs and generate reports as necessary.
  • Fulfill any other assigned duties as required.

Job Requirements:

  • Minimum SPM and above with or without customer service experience
  • Good communication skill
  • Comfortable to work in rotational shift
  • Fluent in Cantonese and good English

Pay:
RM4,000.00 per month


Schedule:

  • Rotational shift

Ability to commute/relocate:

  • Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

  • Do you need to serve notice period?

Education:


  • STM/STPM (preferred)

Language:


  • Cantonese (required)
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