Team Lead Japanese - George Town, Malaysia - GrowthFn Sdn bhd
Description
*Responsibilities*- Ability to Deep Dive on completed transactions that is being flagged with high-risk flag forpost manual review to evaluate it as potential fraud, and instantly share fraud trend to
fraud strategy team.
- Strictly following chargeback operation standard SOP and
- Ability to guide the team on completing the chargeback cases within SLA/Preset time
case with chargeback reason.
- Provide mentorship, guidance, and career development to members of their team.
- Lead a highperforming team through an exciting transition to build problem solving, critical
deeper, more scalable solutions.
- Establish team goals and work with direct reports on strategies for executing, measuring
- Deliver projects involving quantitative analysis, industry
to problem solve analytical approaches and develop solutions.
- Identify actionable insights, suggest recommendations, and influence team strategy
- Minimum 23 years of people management experience as TL.
- Excellent written and verbal communication skills in English and Japanese language
- Has the ability to deliver feedback and coaching to team members basis the collected data from Quality monitoring and reporting development plan to stakeholders in an actionable
- Must be able to spot trends and tendencies with data and drives team to look for insights.
- Strategic thinker with strong analytical and creative problemsolving skills
- Must be able to collaborate with the client on pressing concerns and partner with internal stakeholders on action plan execution.
- Significant experience in a complex fast paced environment
- Passion for ensuring an excellent user experience.
NOTE:
BPO TL experience is required*
Salary: RM9, RM15,000.00 per month
Application Deadline: 04/04/2024
Expected Start Date: 04/04/2024
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