Customer Service Mandarin - Kuala Lumpur, Malaysia - SRG Asia Pacific Sdn. Bhd.

SRG Asia Pacific Sdn. Bhd.

Verified Company

Kuala Lumpur, Malaysia

1 week ago

Posted by:

Siti Tan

beBee Recruiter

Description

About us
We are professional and agile.

Our work environment includes:

Modern office setting
Growth opportunities
Wellness programs

DUTIES AND RESPONSIBILITIES:

Excellent interpersonal, communication and influencing skills with the ability to communicate effectively with both internal and external customers both verbally and in writing.

Identifies and acts on opportunities to continually improve the customer experience.
Highly organised, logical and methodical approach to work with an emphasis on accuracy and attention to detail.
Experience of dealing with large volumes of work under pressure to meet tight deadlines whilst dealing with competing priorities
Demonstrate the ability to use their own initiative
A good team player able to show flexibility and adaptability in a fast moving environment.
Identifies and acts on opportunities to improve the customer experience.
Demonstrate and maintain a positive attitude for work and encourages others to do the same
A professional approach with the ability to establish creditability quickly both across the organisation and externally

REQUIREMENTS:

Ability to converse & written fluently in English, Bahasa Malaysia, Mandarin & Cantonese.
Preferable Mandarin & Cantonese speaker.
SPM/Diploma/Degree any field
Fresh graduates are encouraged to apply.
Minimum 1 year experience in related area is preferable
God verbal communication skills, telephone etiquette along with active listening skills
Customer centric mindset
Ability to multi-task, set priorities and manage time effectively Resilient and highly adaptable to dynamic working environment
Must be able to work closely within the team and at the same time able to work independently with mínimal supervision
Willing to work any 5 days rotational with office hours. (9am to 6pm)

Benefits: