Operations & Process Enablement Specialist - Cyberjaya, Malaysia - Experian

Experian

Verified Company

Cyberjaya, Malaysia

2 weeks ago

Posted by:

Siti Tan

beBee Recruiter

Description

Company Description Discover the Unexpected**Experian is the world's leading global information services company. We are listed on the London Stock Exchange (EXPN) and are a constituent of the FTSE 100 Index. We're passionate about unlocking the power of data in order to transform lives and create opportunities for consumers, businesses and society. For more than 125 years, we've helped businesses grow, consumers and small businesses gain access to financial services, and economies and communities flourish - and we're not done.

Our 20k amazing employees in 40+ countries believe the possibilities for you, and the world, are growing.

We're investing in the future, through new technologies, talented people and innovation so we can help create a better tomorrow.

To do this we employ the greatest and brightest minds that share our purpose and want to make a difference.

Job Description Role Summary**:

The _operations and process enablement specialist_ position will play a critical role in the ongoing evolution of our businesses reporting processes.

Specifically focused on 'digital transformation', the primary objective of the role is to support a range of important activities within the Digital Intelligence operations to help ensure great support for our internal stakeholders.

In addition, the role will focus on project delivery and pro-active change management.

What you'll be doing

Team operations / communications

Develop, support and improve internal team processes to maximize efficiency and effectiveness within the team, including:
Monitoring and management of support tickets in the ServiceNow queue in APAC hours and ensuring support tickets are picked up promptly by the team
Main administrator for Curator software (internally known as mi hub), owning report and permission group integration, user training, FAQs, troubleshooting support tickets, software releases and other updates
Managing internal / external Digital Intelligence team website, ServiceNow request form, confluence and DI systems training support documentation
Managing other external and internal support documents (including Tableau access instructions and report catalogue) and setting up / maintenance of Identity Central permissions groups

Project management

Project management of process improvement/efficiencies and leading/supporting various Tableau / CXO (internally known as MINT) projects by:
Facilitating all stages of assigned projects from requirements gathering through to post-implementation
Maintaining project documents, schedules, and action plans
Providing ideas and challenges within the project phases
Quickly building strong partnerships and rapport with all stakeholders
Providing regular reporting updates to management and project teams

Change management

Leading and supporting change management programmes / initiatives within the team through a structured methodology / process, from early change planning and audience analysis; through to designing and delivering change (e.g. communications, training, support, organization alignment); and tracking and taking actions on change readiness, adoption, and feedback
Managing implementation readiness and managing the early stages of implementation (e.g. pilot).
Develop change management plans for projects and/or change initiatives.
Identify and manage anticipated resistance to change and mitigation tactics.

Qualifications More about you**:

Degree level educated preferred in finance or IT technical courses
Experience of process reengineering and continual improvement such as Lean six sigma and Project management coordination skills (certification desirable but not essential)
Excellent verbal and written communication skills
Good knowledge of data visualization techniques
Professional experience in reporting and data analytics
Demonstrable expertise with Excel (advanced) and PowerPoint skills

Additional Information