Credit Recovery Collection Officer - Kuala Lumpur, Malaysia - TECHAI PARTNERS SDN. BHD.

TECHAI PARTNERS SDN. BHD.

Verified Company

Kuala Lumpur, Malaysia

2 weeks ago

Posted by:

Siti Tan

beBee Recruiter

Description

Job Title:
Tele Collector | Credit Recovery Officer

Company:
TechAI Partners Sdn. Bhd. [RWC Sdn. Bhd.]

Location:
Bangsar Kuala Lumpur

As a Tele Collector / Credit Recovery Officer, you will play a crucial role in contacting delinquent account holders and helping them resolve their outstanding debts.

Your primary responsibility will be to recover debts while maintaining a professional and empathetic approach.

You will work with a dedicated professionals team to ensure the financial stability of our clients and the overall success of the organization.

Key Responsibilities:

Contact delinquent account holders via telephone in a respectful and professional manner.
Negotiate and establish repayment plans that align with the client's financial capabilities.
Assess the financial situation of debtors and provide tailored solutions to resolve outstanding debts.
Educate and guide clients on credit management and financial responsibility.
Document all communication and actions taken in our CRM system.
Maintain accurate records of all accounts, payments, and collections efforts.
Follow compliance guidelines and adhere to relevant legal requirements and industry regulations.
Work collaboratively with other team members and departments to achieve company goals.
Provide regular updates on the status of collections efforts and meet targets and deadlines.
Continuously improve your knowledge of industry best practices and debt recovery techniques.

Qualifications:

Diploma or equivalent.
Experience in debt collection or a related field is a plus.
Strong communication and negotiation skills.
Empathy and the ability to remain patient and professional when dealing with clients in challenging situations.
Knowledge of relevant laws and regulations in the debt collection industry.
Strong problemsolving and analytical skills.
Ability to work in a fastpaced environment and meet performance targets.

Benefits:

Competitive salary and performancebased incentives.
Comprehensive training and professional development opportunities.
Supportive and collaborative work environment.
Opportunities for career advancement within the organization.

Join our team and be a part of the solution to financial recovery and success. Please submit your resume to be considered for this exciting opportunity.

Salary:
From RM2,500.00 per month

Schedule: