Operations Manager- Aftersales Service, Marine - Klang, Malaysia - SHM SHIPCARE SDN BHD

SHM SHIPCARE SDN BHD

Verified Company

Klang, Malaysia

1 week ago

Posted by:

Siti Tan

beBee Recruiter

Description

About the Company:

SHM, Malaysia offers after sales services on Lifesaving, Firefighting equipment onboard merchant ships and offshore rigs.

We have competent service engineers working on our own manufactured and our principles equipment ranging but not limited to lifeboats, rescue boats, Fixed fire-fighting systems, portable firefighting and lifesaving appliances.

We service on average 80-85 vessels a month and have a strength of 20 qualified service engineers who are deputed on daily basis /project basis for different jobs.

Our service centres are located in Port Klang, Kemaman, Miri and Labuan.

Qualifications Required:

Degree in Marine Engineering/ Mechanical Engineering/Automobile Engineering.

Min 5 years experience in Marine, Oil & Gas as a Job leader.

Min 2 years experience as Operations Manager.

We are looking for a qualified and experienced operations manager to plan, mobilize and depute the technical team to various jobs as per the order book.

Maintain safe and healthy work environment by establishing, following, and enforcing standards and procedures; complying with legal regulations, HSE compliance and ISO standards.

Other high level responsibilites:

Recruit, select, train, assign, schedule, coach, counsel, and discipline employees
Communicate job expectations; planning, monitoring, appraising, and reviewing job contributions
Plan and review compensation actions; enforcing policies and procedures
Contribute operations information and recommendations to strategic plans and reviews; prepare and complete action plans; implement production, productivity, quality, and customerservice standards; resolve problems; complete audits; identify trends
Forecast requirements; prepare an annual budget; schedule expenditures; analyze variances; initiating corrective actions
Develop operations systems by determining product handling and storage requirements; develop, implement, enforce, and evaluate policies and procedures; develop processes for receiving product, equipment utilization, inventory management, and shipping
Analyze and improve organizational process and workflow, employee and space requirements, and equipment layout; implement changes
Maintain safe and healthy work environment by establishing, following, and enforcing standards and procedures; complying with legal regulations
Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
Accomplish operations and organization mission by completing related results as needed
Meet or exceed operations labor budget expectations
Manage staff levels, wages, hours, contract labor to revenues
Responsible for all department managers and supervisors, with review/approval responsibility for all operations employees
Run a safe, injury/accident free workplace
Manage relationships with key operations vendors
Track vendor pricing, rebates, and service levels
Review and approve all operational invoices and ensure they are submitted for payment
Serve as primary point of contact when there are customer issues related to equipment quality, customer service, or accidents and mishaps onsite. In particular, this includes any issues onsite at client facilities, such as breaking a fence or tape residue on flooring
Communicate customer issues with operations team and devise ways of improving the customer experience, including resolving problems and complaints
Work closely with GM and management team to set and/or implement policies, procedures, and systems and to follow through with implementation.
Communicate all operating policies and/or issues at department meetings
Work closely with the inventory manager and team to perform analysis of our inventory and ensure we are utilizing our inventory effectively, purchasing the right equipment, maintaining solid inventory data, and reduce subrental expenses
Communicate with legal counsel and safety department to ensure all processes remain compliant with OSHA health and safety regulations and other governmental regulations